---
title: O.C.G.A. § 33-21-9. Establishment and maintenance of complaint system; maintenance of records of complaints; summary reports; examination of system.
collection: code
id: 33-21-9
cite_as: O.C.G.A. § 33-21-9 (2025)
canonical_url: https://georgiacommons.org/code/33-21-9
md_url: https://georgiacommons.org/code/33-21-9.md
text_url: https://georgiacommons.org/code/33-21-9/text
source_url: https://www.legis.ga.gov/api/document/docs/default-source/joint-features-document-library/t33-ch1-22-(v24)-2020-pdf.pdf?sfvrsn=a873240d_0#page=886
date: 2025
status: active
corpus_version: 2025-supplement-89aa39ab3c68
license: CC0-1.0
publisher: Georgia Commons, an independent project of Georgia Civic Data. Not the State of Georgia. Not legal advice.
up: https://georgiacommons.org/code/33-21.md
previous: https://georgiacommons.org/code/33-21-8.md
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index: https://georgiacommons.org/code/index.md
version: the only printed version
in_force: true
current_through: Including Acts of the 2025 Regular Session of the General Assembly
heading_path: INSURANCE / HEALTH MAINTENANCE ORGANIZATIONS
---

# O.C.G.A. § 33-21-9. Establishment and maintenance of complaint system; maintenance of records of complaints; summary reports; examination of system.

(a) Every health maintenance organization shall establish and maintain a complaint system which has been approved by the Commissioner of Insurance to provide reasonable procedures for the resolution of written complaints initiated by enrollees or providers concerning health care services.

(b) The health maintenance organization shall maintain records of written complaints concerning health care services for five years from the time the complaints are filed and shall submit to the Commissioner of Insurance a summary report at such times and in such format as the Commissioner of Insurance may require.

(c) The Commissioner of Insurance may examine the complaint system at any time.

## History

Code 1933, § 56-3610, enacted by Ga. L. 1979, p. 1148, § 1; Ga. L. 1986, p. 676, § 7; Ga. L. 2004, p. 493, § 3.