---
title: O.C.G.A. § 37-2-37. Investigation report; referrals to division and other appropriate agencies.
collection: code
id: 37-2-37
cite_as: O.C.G.A. § 37-2-37 (2025)
canonical_url: https://georgiacommons.org/code/37-2-37
md_url: https://georgiacommons.org/code/37-2-37.md
text_url: https://georgiacommons.org/code/37-2-37/text
source_url: https://www.legis.ga.gov/api/document/docs/default-source/joint-features-document-library/t37-t39-(v28)-2021-pdf.pdf?sfvrsn=c6b9c518_0#page=122
date: 2025
status: active
corpus_version: 2025-supplement-89aa39ab3c68
license: CC0-1.0
publisher: Georgia Commons, an independent project of Georgia Civic Data. Not the State of Georgia. Not legal advice.
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index: https://georgiacommons.org/code/index.md
version: the only printed version
in_force: true
current_through: Including Acts of the 2025 Regular Session of the General Assembly
heading_path: MENTAL HEALTH / ADMINISTRATION OF MENTAL HEALTH, DEVELOPMENTAL DISABILITIES, ADDICTIVE DISEASES, AND OTHER DISABILITY SERVICES / ADMINISTRATION OF MENTAL DISABILITY SERVICES / OFFICE OF DISABILITY SERVICES OMBUDSMAN
extraction_warnings:
  - dehyphenation_unverified:concil-iation
---

# O.C.G.A. § 37-2-37. Investigation report; referrals to division and other appropriate agencies.

(a) Following an investigation, the ombudsman shall report his or her opinions or recommendations to the following, as applicable: the consumer, parent of a minor consumer, guardian of the consumer, health care agent of the consumer, estate representative, services provider, and the division and shall attempt to resolve the complaint using, whenever possible, informal techniques of mediation and conciliation. With respect to a complaint against the services provider, the ombudsman shall first notify the administrator or person in charge of that services provider in writing and give such person a reasonable opportunity to correct any alleged defect. If so notified and the administrator or person in charge fails to take corrective action after a reasonable amount of time or if the defect seriously threatens the safety or well-being of any consumer, the ombudsman may refer the complaint to the division and any other appropriate agency.

(b) Complaints or conditions adversely affecting consumers which cannot be resolved in the manner described in subsection (a) of this Code section shall, whenever possible, be referred by the ombudsman to the division and any other appropriate agency.

## History

Code 1981, § 37-2-37, enacted by Ga. L. 2008, p. 133, § 3/HB 535.