---
title: O.C.G.A. § 46-5-26. Access to live telephone operator.
collection: code
id: 46-5-26
cite_as: O.C.G.A. § 46-5-26 (2025)
canonical_url: https://georgiacommons.org/code/46-5-26
md_url: https://georgiacommons.org/code/46-5-26.md
text_url: https://georgiacommons.org/code/46-5-26/text
source_url: https://www.legis.ga.gov/api/document/docs/default-source/joint-features-document-library/t46-(v34)-2025-pdf.pdf?sfvrsn=48adb3c4_0#page=538
date: 2025
status: active
corpus_version: 2025-supplement-89aa39ab3c68
license: CC0-1.0
publisher: Georgia Commons, an independent project of Georgia Civic Data. Not the State of Georgia. Not legal advice.
up: https://georgiacommons.org/code/46-5.md
previous: https://georgiacommons.org/code/46-5-25.md
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index: https://georgiacommons.org/code/index.md
version: the only printed version
in_force: true
current_through: Including Acts of the 2025 Session of the General Assembly of Georgia
heading_path: PUBLIC UTILITIES AND PUBLIC TRANSPORTATION / TELEPHONE SERVICE / TELEPHONE SERVICE / GENERAL PROVISIONS
---

# O.C.G.A. § 46-5-26. Access to live telephone operator.

(a) Each telecommunications utility and telecommunications company that provides operator service shall ensure that a caller may obtain access to a live operator through a method designed to be easily and clearly understandable and accessible to the caller. This Code section applies regardless of the method by which the telecommunications utility or telecommunications company provides the operator service. The requirements of this Code section shall not apply to telephones located in prisons or jail facilities or to wireless telecommunication services. As used in this Code section, the term “operator services” means services that are provided when a caller dials “0.”

(b) The failure of a telecommunications utility or telecommunications company to provide access to a live operator as required in subsection (a) of this Code section shall not serve as the basis for a cause of action for personal injuries or damage to property.

## History

Code 1981, § 46-5-26, enacted by Ga. L. 1994, p. 520, § 1; Ga. L. 2012, p. 847, § 8/HB 1115; Ga. L. 2025, p. 1029, § 46(39)/SB 153, effective July 1, 2025.

## Amendments

The 2025 amendment, effective July 1, 2025, part of an Act to revise, modernize, and correct the Code, substituted “As used in this Code section, the term” for “For the purpose of this Code section,” and substituted “dials ‘0.’” for “dials ‘0’.”.