SB 46: "Government Serves the People Act"; enact

Georgia currently has no single official responsible for coordinating how state agencies handle customer service, from in-person visits to websites and call centers. This bill would create that role: a 'State of Georgia Government Service Delivery Lead,' appointed by the head of the Georgia Technology Authority, to set government-wide standards for how agencies interact with the public. The bill excludes the Board of Regents and University System institutions from these requirements. Each state agency head would also have to appoint their own lead service delivery official within 180 days of the law taking effect. That person would report on service quality, coordinate improvements, and submit a 12 month improvement plan when directed. Starting in 2026, the statewide lead would file an annual report to the Governor, Lieutenant Governor, and House Speaker before each legislative session begins. Despite passing the General Assembly, the bill was vetoed by the Governor in May 2025 and did not become law.

• Creates a new position, the State of Georgia Government Service Delivery Lead, inside the Georgia Technology Authority to oversee how agencies serve the public.
• Requires the head of every state agency (except the university system) to appoint a lead agency service delivery official within 180 days of the law's effective date.
• Directs the statewide lead to set government-wide standards for evaluating service quality, including wait times, accessibility, and customer satisfaction.
• Requires each agency's delivery official to coordinate data collection and submit improvement plans for high-impact service programs when directed.
• Requires an annual report to the Governor, Lieutenant Governor, and House Speaker starting in 2026, summarizing statewide efforts to improve service delivery.
• Was passed by the General Assembly but vetoed by the Governor, so none of these requirements took effect.

State agency heads and staff across Georgia government, who would face new coordination and reporting duties; the Georgia Technology Authority, which would house the new lead position; and indirectly, Georgia residents, businesses, and organizations who interact with state agencies for benefits or services.

Had it become law, the bill would have pushed state agencies to track and improve how quickly and easily people can get help, from applying for benefits to renewing licenses. Because it was vetoed, Georgia's agencies continue operating without this centralized coordination or standardized reporting requirement.

• New Code Section 50-1-14 creates the State of Georgia Government Service Delivery Lead within the Georgia Technology Authority, appointed within 180 days of the law's effective date.
• The Lead's duties include developing government-wide service standards, collecting performance data, and advising on improvements, especially for 'high-impact service programs.'
• New Code Section 50-1-15 makes each agency head responsible for their agency's service delivery and requires appointment of a lead agency service delivery official within 180 days.
• Agency delivery officials must coordinate data collection, submit 12 month improvement plans when directed, and incorporate service delivery goals into agency strategic plans.
• New Code Section 50-1-16 requires an annual report to the Governor, Lieutenant Governor, and House Speaker starting in 2026, filed at least 90 days before the legislative session.
• The definitions section excludes the Board of Regents and University System of Georgia institutions from the term 'agency.'
• Section 3 repeals any conflicting laws, a standard clause with no substantive effect beyond the bill's own changes.

1. 2025-05-14Veto V6
2. 2025-05-14Senate Date Vetoed by Governor (Senado)
3. 2025-04-10Senate Sent to Governor (Senado)
4. 2025-04-02House Passed/Adopted (Cámara de Representantes)
5. 2025-04-02House Third Readers (Cámara de Representantes)
6. 2025-03-20House Committee Favorably Reported (Cámara de Representantes)
7. 2025-03-06House Second Readers (Cámara de Representantes)
8. 2025-03-04House First Readers (Cámara de Representantes)

• Marty Harbin (R, SD-016)Patrocinador principal
• Greg Dolezal (R, SD-027)
• Blake Tillery (R, SD-019)
• Jason Anavitarte (R, SD-031)
• John Kennedy (R, SD-018)
• John Albers (R, SD-056)
• Emanuel Jones (D, SD-010)
• Mike Hodges (R, SD-003)
• Sam Watson (R, SD-011)
• Josh Bonner (R, HD-073)

1. AprobadaVotación: Senado3 de marzo de 2025

   51 a favor, 4 en contra (1 sin votar, 0 ausentes)

   Passage: Senate Vote #118

2. AprobadaVotación: Cámara de Representantes2 de abril de 2025

   128 a favor, 35 en contra (3 sin votar, 14 ausentes)

   Passage: House Vote #400

• state government efficiency
• government customer service
• Georgia Technology Authority
• agency reporting requirements